Patients Deserve Excellent Care!

Kate just finished treating a patient who for the past 38 years has had a challenge with her kneecaps subluxing every single time she straightens either leg into full extension and when participating in low impact aerobics.  Oftentimes when this happens she experiences swelling in her knee joint which leads to pain.  She is a beautiful, active, intelligent woman who found her way to our clinic via a doctor who is in private practice, is progressive and seeks out professionals like Kate to treat his patients. 
The good news regarding this patient is that Kate was able to help this woman by applying the OnTrack® Treatment Method on both knees.  The woman broke down in tears because it was the first time in 38 years that she could move freely without her kneecaps subluxing and severely limiting her ability to be active and live a normal life.
The bad news regarding this patient is that until now, not one medical professional from whom she sought help in the past 38 years correctly diagnosed and treated her knee malady.  Although unpardonable, sadly this happens all too often.  
Patients frequently get caught up in a health care environment that can easily be compared to being up a creek without a paddle.  They get lost in the chaos and no one takes the time to really listen to them or take good care of them.  This happens more and more as medical professionals can no longer survive in private practice.  They succumb to joining large, bureaucratic, medical entities where they are double or even triple booked with patients, regularly running an hour or more behind schedule and spending only a few unfocused minutes with each patient.   If a patient needs physical therapy they are often sent to the clinic owned by the physician, which is allegedly illegal in California.  Or, the doctor will send them to a clinic that forces its’ therapists to see 4-6 patients per hour.  In our humble opinion, neither of these options is appropriate or acceptable.  No wonder people can bounce around for years without getting the help they so desperately need and deserve.

The Chief of Staff at Scripps Memorial Hospital in La Jolla, CA recently said, “I have learned that all accomplishments are directly proportional to the interest and passion each person contributes to getting “stuff” done.”  We agree whole heartedly with this.  At Kate Grace Physical Therapy we pride ourselves on getting “stuff” done.  It is NOT, nor will it ever be okay with us for a patient to live a compromised life for 38 years before getting good care.  Our patients will not sit in our lobby waiting to be seen.  Our therapists stay on-time all day, every day.  Our patients will be educated by our therapists so that they understand what is wrong with them and how we are going to fix it.  Our patients will be better after every visit.  We will invite each of our patients to advance their level of health beyond what it was when we met them.   And we will facilitate them in achieving this if they want our help.
We ask that you keep this in mind when you, a family member, friend, or co-worker needs medical attention.  You have a bunch of interested and passionate people whose primary goal is to make a positive contribution to people like you every day.  Call us, we can and will help!